March 19, 2008: Hole-Free Grill Installed!!!! Mileage: 12,400
Today I drove down to San Antonio (from Austin) to have my hole-free grill installed at Rod East Volkswagen. I cannot express how stoked I am that I finally have a hole-free grill. In the last 6 months I've probably talked to 6 different VWoA employees, 1 supervisor, two service managers at the dealerships in Austin (at least on 4 different occasions) and finally, the service manager at Rod East who said "sure, come on down and we'll install it".
Hey Charles Maund VW and Hewlett VW, you've got a lot to learn about customer satisfaction and retention.